Agrani Technoaid moves forward with services

Agrani Technoaid, the services arm of Agrani Switch, is all set to tap into

the vast market for after-sales service of technology products. Agrani is

positioning Technoaid as a one-stop service shop for all technology products

ranging from basic landline phones to cellphones to computers.

A comprehensive hub and spoke model has been developed to ensure faster turn

around time. Each Agrani Switch retail outlet will act as a Technoaid Point. The

products dropped at these points will then be shipped to Technoaid service

centers for repair. Each service center will serve ten to 15 Technoaid Points.

Three service centers, one each in Delhi, Chandigarh and Chennai are already

functional. In all, these centers serve 18 Technoaid points as of now. The

company is looking at increasing this number to 45 by the year-end.

Says Sanjeev Sood, Sr Manager Services, "We will have 29 service centers

by 2005." He further adds, "Technoaid Points will offer quality

service at a cost-effective price-point." To ensure a consistent quality of

service, all technicians will be company employees while the outlets will be

franchised out. "All product services will be carried out as has been

specified by the vendors," assures Sanjeev.

To address the issue of spare parts, Mother Centers are also being set up.

"We are tying up with vendors to ensure a smooth supply of proprietary

spares," says he.

MOHIT CHHABRA