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Methodology
A total of 100 top solutions providers from the DQ Channels
Silver Club were considered for the survey. Only 54 responses were considered
for the survey based on the uniformity of the size and popularity of the
companies. We asked the HR managers of these companies to provide us with
exhaustive information. Based on the information collected, the data was
analyzed using the weighted averages. The findings are here:
The right people
Getting the right people for the right job is the most common
challenge HR managers face in every industry. According to the results of the DQ
Channels HR Survey, the same concern figured on the top for most solutions
providers. However, what makes this finding frightening is the business model
these solution providers follow. Only 30% of the employees in a typical
solutions provider setup are technical staff. This 30% also makes the backbone
of the entire organization because a typical SP's main business activities are
technical in nature.
DQ Channels asked SPs to rank the biggest HR concern in their
organization. We received varied answers. However, on the top was
"Recruitment issue" as the top HR concern with an average percentage
of 27%. This was followed by 'Training' and 'Attrition' as the next
biggest concern in the HR department.
Relatively, 'Poaching from competitor companies' was not
really a big issue for many of the companies surveyed. Some of the respondent
said that 'motivation' was also an issue for the HR department.
Talking about 'Recruitment issues', HR managers feel that
people are in available in abundance. But getting the right people with the
right set of
qualification is a problem. When companies fail to get the right people, it
leads to the other HR concerns such as - training and attrition.
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