In its bid to provide training for its set of customers in the region, Avaya Global Connect, an enterprise converged communication solutions provider in India, is gearing up to engage certain key consultants to deliver knowledge on areas critical to contact center operations for its set of customers.

“We are going to provide this two-day training course for all 275 odd customers spread across six regions within the country. This would give them a great opportunity to know more about the current dynamics of the contact center industry as well as key skills needed to be successful in this segment. We are going to take help from key consultants in our endeavor to deliver best training,” informed, Amit Mehta, national marketing Manager, Call Center Solutions, Avaya Global Connect.

The company is planning to start the Essential Skills Knowledge (ESK) course from 20th of December and help its set of customers towards learning about the current trends in the ever-evolving contact center marketplace.

“As our company's operations – we are focusing our efforts on call centers starting with 30 seats. We strongly feel that a lot of our customers need support when it comes to providing in-depth knowledge on utilizing technology optimally. This course will help us deliver that to our customers,” he added.

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