D-Link sets up three new service centers

In order to enable prompt redressal of service issues, D-Link India has set

up three service centers in the country – one each in Mumbai, Delhi and

Bangalore. "These service centers are being handled directly by D-Link

branches and not through any outsourced agency," clarifies Prabodh Vyas,

Director-Sales, D-Link India.

Until recently, D-Link used to provide service support through its service

center at its Goa manufacturing facility.

Lately, channel members were not very happy with D-Link’s procedure of

providing service support.

Many channel partners, who did not wish to be named, had expressed their

displeasure over the delays caused by D-Link in providing prompt service

support. "The process of identifying problem and getting it repaired at the

Goa factory and then awaiting for the repaired product’s return was a time

consuming process," complains one reseller.

"The purpose of having these service centers is aimed at doing away with

the transit time to and from Goa," says Prabodh.

However, D-Link is yet to provide support from these centers for its complete

range of products. As of now, only motherboards are being serviced from the new

service centers. "We are planning to add modems soon," reveals Prabodh.

NELSON JOHNY