Genesys to Hold Global Webinar, examines operational best practices for contact centers

Genesys, the global leader in omnichannel customer experience and contact centre solutions, is set to host a free, 60-minute webinar on June 28 and 29. The featured analyst joining the discussion on how to link customer experience teams and contact centers using the Forrester Research Customer Obsessed Operating Model, will be will be Art Schoeller of Forrester Research.

What:  Is Your Contact Center an Asset or Road Block to Digital Transformation?

As organizations embrace digital transformation to support great customer experience, are the right cross-functional bridges built to seamlessly blend agent-assisted interactions into the customer journey?

Forrester Research has identified that high-performance companies achieve their position by becoming customer-obsessed instead of customer-led. Digital transformation requires moving from a traditional contact center to an agile customer engagement center.

Who:    Art Schoeller, vice president and principal analyst, Forrester Research

Janelle Mathews, senior vice president of solutions and product marketing, Genesys

Why:    Join this webinar to learn about:

• Linking customer experience teams and the contact center using the Forrester Research Customer Obsessed Operating Model
• Using contact center analytics as a rich source of insights to drive digital transformation
• Leveraging the cloud to become an agile customer engagement center

When:  June 29, 2017 at 8:30AM IST (Thursday)

How:    Register now to attend this live webinar and/or to receive a post-event recording.