IBM to augment client experience, launches new Client Center in Delhi

Located in the heart of the Banking and Financial services industry in Mumbai, the new center will provide a digitally immersive environment with customized solutions for clients

IBM recently announced the launch of a new state-of-the-art IBM Center in Mumbai. This center will help clients accelerate their digital transformation journey across industries, with a focus on banking and financial services organizations as it is located in Mumbai. The new IBM Center will provide clients with a collaborative and digitally immersive environment to deliver customized briefings, workshops, technical enablement sessions, POC’s, testing/ benchmarking.  It will also offer design thinking experiences to solve user problems at the speed and scale of the modern digital enterprise.

The 11,500 square foot Center has been designed keeping in mind the dynamic requirements of start-ups, ecosystem partners, corporate and government clients. It will host more than 70 live solutions across industries, customized for individual clients using IBM technologies such as Cognitive solutions, IoT, Analytics and Blockchain.

The Center is focused on highlighting Cognitive Computing solutions that will drive innovation and enhance a client’s digital transformation. The Mumbai Center will feature various client experience zones such as the Solution Zone, IBM Garage and Sandbox.

At the Solution Zone, clients will get to witness working prototypes of solutions across industries like Financial Services, Distribution and Telecommunications and experience solution functions when deployed. The IBM Garage will host ecosystem partners who can work on specific development projects using IBM platforms.  The IBM Garage will help them ideate solutions rapidly with a possible development of prototypes to validate them – following an agile development methodology.  Sandboxes are customizable industry solutions that can be modified to meet client requirements and conduct proof of concepts across industries.

Speaking at the launch, Subram Natarajan, Chief Technical Officer, IBM, India said, “India is a key market for IBM with high business potential and our endeavor is to bring value through unique industry experiences and state of the art technologies to our clients. At the Centre, clients and partners will not only co-ideate to find solutions to their business challenges, but also envisage their future.  They will collaborate closely with IBM experts to discover how IBM can help them succeed in business transformation.”

Subram further added, “The key objective is to engage and build stronger partnerships with our clients. Through this partnership model, the Centre will drive actionable next steps and clear business outcomes for clients and not just provide a one-time demonstration.”

This latest facility in India joins a network of over 100 IBM Client Centers worldwide, supporting the full range of IBM's products and solutions and providing clients access to IBM’s global experience and expertise.