Indo-Fuji unveils Intelligent Help Desk

Indo-Fuji Information Technologies announced the launch of Intelligent Help

Desk at IT.com. The Helpdesk is an innovative software product module which can

be integrated on the enterprise network to enable users to register problems to

a centralized database server and resolve the issues through knowledge base.

With the Intelligent Help-desk, companies can execute complete audit trails

of what actions were taken and by whom, prioritize and categorize jobs, manage

support contracts by expiry date and/or number of new jobs, track hours and cost

spent, maintain customer contact.

The solution can be used by varied sectors and is targeted at small and

medium networks. The Intelligent Help Desk will enable automotive industries,

information technology, publishing, retail, mobile communication, manufacturing,

banking, finance, call centers, airlines, hospitals and insurance.

KG Suresh, CEO & MD, Indo- Fuji Information Technologies says, "This

software gives a complete view of what´s going on in your enterprise network

and how it´s impacting your business. Unlike other solutions, it provides

features every organization needs without the undue complexity associated with

most solutions."

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