Max Healthcare adopts IBM Mobility Services to Optimize the Patient Experience

IBM  recently announced that Max Healthcare, India’s leading hospital chain has selected IBM’s Mobile Client Care solution to transform and personalize their IT infrastructure into an intelligent, scalable and secure environment. IBM will help Max provide its patients an optimal multi-channel user experience across end user devices covering all touch points like registration, lab services, pharmacy, etc. This technological intervention is designed to help the hospital provide better patient care services, enhance employee productivity and improve customer support experience while reducing their operational costs.

With over 2600 beds, 2300 doctors and 13 hospitals across several states in India, Max Healthcare is one of the leading healthcare service providers in the country. In an era of changing technology, their dependence on legacy IT systems was hindering improvements in quality and efficiency of patient care. IBM’s solution will help Max move from legacy IT systems to learning systems helping Max deliver a consistent, superior user experience for its employees.

Sumit Puri, Chief Information Officer, Max Healthcare said “Healthcare industry is at an inflection point with an ever growing demand for better patient services. Access to data, insights and expertise will free up the time our employees were spending on resolving desk-side IT issues, empowering them to proactively mitigate the impact of any technology related issue, improving response time and thus ultimately helping our doctors deliver improved patient services.”

IBM’s analytical tools will help Max Healthcare identify trending issues to reduce the volume of IT incidents by 10 to 15% in the first year. Insights based on correlation of data will help predict situations to improve IT incident resolution.

“India has emerged as one of the fastest growing healthcare services market today. Rapid growth and stiff competition has propelled the need to build in operational efficiency and address ever-changing customer preferences. With a combination of IBM mobility services and advanced analytics, Max will be able to create a robust, scalable infrastructure and focus on delivering greater value to its patients in India,” said Ajay Mittal, Director, Infrastructure Services, Global Technology Services, IBM India.