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READY RECKONER ON WARRANTY POLICIES |
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| DAX | LG | HP | ESPSON | SAMSUNG | KOBIAN | INTEL | D-LINK | IBM | Seagate | |
| DOCUMENTED/ ONLINE AVAILABILITY |
YES, INCLUDED IN PRODUCT MANUAL |
YES | DOCUMENTED AT www.hp.com/go/ support |
CARRIED WITHIN CUSOTMER GUIDE AND DOCUMENTED AT www. epsonservice. co.in |
DOCUMENTED AT www.samsungindia. com |
HAS WARRANTY RECKONER FOR RESELLERS AND ASSEMBLERS |
AVAILABLE AT http://support. intel.com/ support/ processors/ warranty/ qna.htm AND http://support. intel.com/ support/ motherboards/ desktop/ warranty.htm |
AVAILABLE AT www. dlink.co.in |
AVAILABLE AT www.ibm.com/ support |
AVAILABLE AT www. seagate.com/ support/ service/index. htmll |
| WARRANTY BEGINS FROM |
FROM DATE OF SALE TO DISTRIBUTOR / RESELLER |
FROM DATE OF FINAL SALE TO END USER |
FROM DATE OF DELIVERY / INSTALLATION IF SOLD DIRECTLY TO END CUSTOMER |
FROM DATE OF FINAL SALE TO END CUSTOMER |
FROM DATE OF FINAL SALE TO END CUSTOMER |
FROM DATE OF MANUFACTURE (13 MONTHS) OR FROM DATE OF SUPPLY TO RESELLER BY DISTRIBUTOR (12 MONTHS) |
FROM DATE OF PURCHASE FROM DISTRIBUTOR |
FROM DATE OF SALE OF PRODUCT FROM D-LINK INDIA + 1 MONTH GRACE |
FROM DATE OF SALE TO DISTRIBUTORS/RESELLERS |
FROM DATE OF FINAL SALE TO END USER |
| TAT FOR WARRANTY ISSUES |
8 HOURS FOR PRODUCTS |
< 24 HOURS |
NO WRITTEN COMMITMENT |
MAIN CITIES - 2 WORKING DAYS - 80% OF CALLS CLOSURE (MUMBAI, DELHI, CHENNAI, CALCUTTA, AHMEDABAD, PUNE, COCHIN, HYDERABAD AND BANGALORE). OTHER CITIES - 5 WORKING DAYS - 80% OF CALLS CLOSURE |
COLOR MONITORS: 2 DAYS; PRINTER/MFD: 2 DAYS; ODD: 1 DAY; HDD: 3 DAYS |
3 WORKING DAYS FROM DATE OF RECEIPT FROM DISTRIBUTORS |
DELIVERY ON NEXT BUSINESS DAY FROM DATE OF CAPTURING AND APPROVING REPLACEMENT REQUEST BY INTEL CUSTOMER SUPPORT |
2-3 WEEKS EXCLUDING TRANSIT TIME |
2 BUSINESS DAYS AT ASP LOCATION |
7 WORKING DAYS FROM DISTRIBUTOR’S END. ADMITS HAVING DELAYS DUE TO RE-EXPORT |
| IF TAT IS NOT MET |
PROVIDES STANDBY OF EQUIVALENT NATURE |
PROVIDES STANDBY IF REPAIRS NOT DONE WITHIN 72 HOURS |
HAS AN ESCALATION CELL. NO FIXED TIME ASSURED |
PROVIDES STANDBY FOR HIGH-END AND PROFESSIONAL SEGEMENT |
HAS AN AUTOMATIC ESCALATION PROCESS. IF TAT EXCEEDS 7 DAYS, TAKES SUITABLE ACTION |
AUTHORIZES DISTRIBUTORS TO OFFER REPLACEMENT |
OFFERS REFUNDS OR REPLACEMENT WITH EQUIVALENT PARTS. VARIES ON A CASE TO CASE BASIS |
OFFERS STANDBY | HAS AN ESCALATION MATRIX FOR INFORMATION TECHNOLOGY SERVICES REGIONAL OFFICES |
CARRIES OUT ADVANCE REPLACEMENTS FROM SINGAPORE OFFICE |
| PROVIDES INTERNATIONAL WARRANTY |
NOT APPLICABLE |
YES | YES, BUT ONLY IF THE PRODUCT IS MARKETED / SUPPORTED IN THAT COUNTRY |
NO. UNDERTAKES REPAIRS FREE BUT CHARGES FOR SPARES |
NO. PROVIDES SERVICE ON CHARGE BASIS |
NOT APPLICABLE | YES | NO | YES, BUT ONLY IF THE PRODUCT IS MARKETED / SUPPORTED IN THAT COUNTRY |
NO |
| COVERS PARALLEL IMPORT |
NOT APPLICABLE |
NO. ONLY PROVIDES SERVICE ON CHARGEABLE BASIS |
NO | NO | NO | NOT APPLICABLE | YES | NO | NO | ONLY IF SOLD THROUGH AUTHORIZED DISTRIBUTORS |
| PRODUCTS/PARTS EXCLUDED FROM WARRANTY |
BURNOUTS EXCLUDED FROM ALL PRODUCTS |
PLASTIC PARTS |
WARRANTS ONLY AGAINST DEFECTS IN MATERIAL AND WORKMANSHIP |
OPTIONAL PARTS AND ACCESSORIES CARRY A LIMITED WARRANTY OF 90 DAYS FROM DATE OF PURCHASE |
EXCLUDES PARTS NOT SUPPLIED AS ORIGINAL COMPONENT/ ACCESSORY/ ATTACHMENTS/ CONSUMABLES WITH THE EQUIPMENT |
BURNOUTS EXCLUDED IF THE PCB LAYERS NEAR THE COMPONENTS IS BURNED |
NOTHING IS EXCLUDED | WARRANTS ONLY AGAINST DEFECTS IN MATERIAL AND WORKMANSHIP |
NONE. BUT HAS A NUMBER OF CONDITIONS ON WARRANTY RELATED TO PROBLEMS ARISING OUT OF DIFFERENT CIRCUMSTANCES |
MAINTAINS A CHECK LIST OF EXCLUSIONS ON THE WEB SITE MENTIONED |