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Swan Solutions successfully inaugurated its first Global Service Delivery Centre (GSDC) on 20th May, 2016 in Mumbai. The centre will offer end-to-end services for RIM, Network and Security Monitoring, Application Monitoring and Remediation.
Swan Solutions has core expertise in networking, virtualization, and cloud computing. The company offers services around migration, consolidation and system administration expertise on Microsoft platform. The GSDC runs on advanced tools and technologies like PRTG, Nagios and Manage Engine. GSDC has its own DR hosted on cloud to deliver uninterrupted services to its customers.
With an initial investment of Rs.10 crore, Swan Solutions has set up its first GSDC in Mumbai, India. This state-of-the-art facility built on an area of 4,000 sq. ft., will house operational and support team for these services:
- Server Monitoring
- Network Monitoring
- Uptime Assurance
- Remote Trouble shooting
- Managed Services
- Network and Security Consulting
The new GSDC enables Swan Solutions to bid for service contracts within India and international customers in US, Europe and Middle East through its software arm Emqube, Dubai.
To run this setup, Swan Solutions is beefing up its support team to staff 90 engineers to work 24x7. Swan already has support presence across the country providing services and support in 700 locations from Port Blair to Kargil and with the new GSDC it can even reach the most remote corner of India as well as any part of the world.
Murtuza Sutarwala, Director, Services, Swan Solutions said, "We have been experiencing tremendous growth over the years, by working closely with our customers we have gained an intimate understanding that has helped us identify their challenges. Our GSDC closes the circle allows us to become an end to end support provider. Our GSDC is built on a robust platform that can holistically take care of their infrastructure and applications and it will help us to service our customers better. We pride ourselves on working with the highest ethical standards at all times - and this is what defines our culture and character. We deliver what we commit."