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The Services Specialist

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DQC News Bureau
Updated On
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KGP

Pillai

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Arsharth in Hindi, means ‘meeting all challenges’. For Bangalore-based

KGP Pillai, this translated into meeting every business challenge by delivering

solutions and services faster and effectively to end-users. Pillai’s approach

has always been to focus on the unique requirements of the fast-growing

companies and present them with a comprehensive solution for running their LAN

networks.

Challenging the limits



An electronics and communications engineer from Chennai, Pillai started his

career in 1991 with Team Computers, a Delhi-based distributor. Over the next 10

years, his career shifted on the fast track as he grew from a junior sales

officer to senior officer and subsequently was transferred to Bangalore to head

the company’s branch office in 1997.

PROFILE

Company

Name
1996
Start-Up   2001
Address 191, Udani Layout, Cambridge Road, Ulsoor, Bangalore - 560 008.
Tel 080-5362738, 5566010
TeleFax 080-5543442
Email arsharth@vsnl.net
Products and 



Services
Hardware and networking solutions
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The transfer was a turning point in Pillai’s life as it gave him a free

hand in building up the customer base for Team Computers. "I always wanted

to learn and ensure that only the best solutions are passed on to

customers," says Pillai.

The attraction of the garden city was so strong that when he was recalled to

Delhi in 2001, Pillai decided to stay back and explore the potential of

Bangalore further. The same year, with an investment of Rs 2 lakh, Pillai

started Arsharth Infosystems from his residence.

His mantra for growth



When it came to picking up revenue streams for Arsharth Infosystems, Pillai

had very clear ideas. He noticed that though the market was saturated with

channel partners, the opportunities for service companies were still ripe.

"We only focused on areas like annual maintenance contracts (AMCs),

multi-vendor/multi-platform support, LAN and WAN connectivity, facility

management, help-desk services, network design and implementation, updates and

buy-backs," says Pillai.

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His commitment to provide better service by reducing the down-time to minimum

and increasing the customer satisfaction to the maximum helped Arsharth record a

sales revenue of Rs 20 lakh during the OND quarter.

"Our focus is on fulfilling client needs and not to push a particular

product or brand," says Pillai. During the present quarter Pillai hopes to

achieve a sales turnover of Rs 30 lakh.

Diversified offerings



Today, Arsharth Infosystems undertakes projects to integrate systems, study,

design, implement and subsequently support the networks. "We also offer

network consultancy which includes network designing, systems configuration,

technical suggestions on network expansion, network installation, low-cost WAN

solutions, cabling layouts, structured cabling etc," adds Pillai.

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The company also specializes in setting up intra-office networking and mail

services. "We act as a general contractor in setting up communication

systems," says Pillai with a smile. Currently, Arsharth provides complete

AMC support on all major hardware platforms. "We have been able to achieve

a maximum response time of four hours and a down-time of just two hours,"

says Pillai proudly.

Arsharth Infotech has gained recognition in the Bangalore market due to its

experience in several networking fields. Its panel of qualified and trained

engineers has helped the company to score greater mind recall among its

customers. The success of the company can be described by a slight change in the

age-old adage, "Where there is a will, there is always a way to

success"

Sunila Paul in Bangalore

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