Transsion Holdings launched its after sale service brand, Carlcare in India. The exclusive store inaugurated in Noida, will service all brands under Transsion Holdings including TECNO, Infinix, itel, Spice and Oraimo. With the launch of this brand, Transsion Holdings has further strengthened its commitment of providing world class after sale services to the Indian customers. With Carlcare, the company is now offering another unique service proposition of 72-hour turnaround time across its brand portfolios thus, bringing in faster and superlative repair efficiencies.
The aesthetically and creatively designed,1400 sq. ft. sprawling store will offer a unique experience to the customers, including demo zones for all the brands under Transsion Holdings. The Noida store will have dedicated team of 15 highly trained executives, who are well versed with all the products and fully capable of handling the service issues and complaints. As part of Demo Zones, the store will also stock range of mobiles and accessories across Transsion’s brands to provide a complete mobile experience to the customers.
Commenting on the launch Mr. Kundan Kumar, VP, Customer Service, Transsion Holdings India said, “India is a very important market for us and with the launch of Carlcare, Transsion Holdings has pioneered the way for exceptional after sale services to its customers. After massive acceptance of the brand, itel and successful launch of TECNO, Infinix and Spice in India, we assure of best- in-class after sales service to our consumers with Carlcare. With the complete brand portfolio made available at a single platform, we aim to provide our customers a unified and smooth experience.”
He further added, “We have taken a step towards creating a seamless and end-to-end experience for our customers. We will be catering to their needs and requirements by resolving the queries and problems on real time basis. Our commitment to the Indian customers is of high priority and we are confident that they will enjoy this new approach of engaging with them directly.”
The Carlcare India warehouse is fully equipped with the latest state of the art technology to maintain a smooth workflow. Spread over an area of 28000 sq. ft., it provides ample space for the spare part supply warehouse. Carlcare has 13 state level spare part warehouse, currently in operation across India which provides 7-day repair turnaround time.
Carlcare was established in the year 2009 and today it has expanded to 1500+ service centre with presence in 50+ countries. The brand has 2100+ trained professionals who provides end to end servicing. Carlcare has global supply chain management system that supports spare parts supply to warehouses across globe.