Samsung has signed up Visualan Technologies to operate its second service
center for HDDs in Mumbai. Till date, only Digicom Systems was looking after the
service issues of HDDs.
This move comes close on the heels of persistent demands by TAIT members.
Resellers in suburbs of Mumbai were complaining that they found it difficult to
get the replacements done as the other service center, which was located far
away from their location. Now with Visualan, which is located in the suburbs,
coming into picture, TAIT members have expressed their satisfaction over the
issue.
Taking further its commitment to channel, Samsung has also assured a 48-hour
replacement 40 GB HDD replacement for carry-in warranties. However, for
lower-capacity drives, the replacements would take far longer time owing to
their obsolescence.
DQCI NEWS BUREAU