ACCEL(17):Growth Through Service

September 1999 turned out to a momentous month for Accel Computers when it took over the systems and engineering services business from Fujitsu ICIM. The takeover resulted in the renaming of the company as Accel ICIM System & Services.

The agency revenue of this merged entity stands at Rs 70.4 crore against the total revenue of 120.2 crore. Thus the growth stands at a whopping 145 percent since the agency revenue of 1998-99 stood at Rs 28.7 crore. The growth is only second to Ingram Micro’s 217 percent in the CI Silver Club.

While the major portion of the revenue comes from agency business for the company, 41.1 percent revenue consisting of Rs 49.32 crores has come from selling its own Accel brand. Rs 36 lakh have come in from exports.

Accel ICIM is involved in systems integration and provides network solutions. It has used hardware from Sun Microsystems, IBM, HP and Accel. For networking projects, Accel has sourced products from Intel, Cisco and Nortel. Its relationship with Sun Microsystems has helped the company to get into many prestigious accounts. It has 900 employees under its fold in 110 locations across India. It is the country’s largest vendor-independent service organization.

The other business activities of the company include hardware and systems service, depot repair services for OEMs and facilities management. Accel ICIM also deals in ISP and e-business services.

Five first-generation entrepreneurs founded Accel in March 1991, with a varied experience in research and development, manufacturing, software development and service. The company, with a clear focus on customer service and technology, has endeared itself to end-users. This has enabled Accel ICIM to post a compounded annual growth rate of 100 percent during the last nine years.

The company concentrates on providing cost-effective solutions based on state-of-the-art technologies. Its ambition is to become one of India’s top five IT service organizations.

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