Aegis enters into a 5 year partnership with Bank of India

Aegis, a global outsourcing and technology services company announced that it has entered into a 5 year strategic partnership with Bank of India (BoI), one of India's largest public sector banks with over 4,500 branches and presence across 22 countries.

As a part of the engagement, Aegis will provide support and manage BoI's end-to-end customer lifecycle value chain, including multi-channel customer onboarding and service operations, data management and collections. It will also provide customer relationship management (CRM) platform, including core banking features and the knowledge portal. The scope of the contract includes support for all banking products and services such as deposits operations, banking processes, lending services, insurance and investment banking, account and card services.

Speaking during a visit to the delivery center, V. R. Iyer, chairperson and MD, Bank of India stated "Entering into an alliance with Aegis will enable 65mn customers of the Bank to avail services without having to visit or contact the branches. This arrangement will reinforce the continuous endeavors we have been making for enhancing Customer Excellence."

Sandip Sen, global CEO, Aegis said "The opportunity for Customer Relationship Management BPO within the Indian banking and financial sector is large and Aegis has within a short timeframe built a strong BPO practice focused around Indian Banking and Financial Institutions. With a singular approach of customer experience, Aegis will deliver higher-value services to help Bank of India drive operational excellence, and enable its management team to maximize customer experience."

Under the terms of the contract, Aegis will provide customer contact management, marketing services, recovery function, fulfillment and transaction support and other services through its new state-of-the-art delivery center in Mumbai. This engagement will initially have about 150 personnel, which would then be scale upto 500 people across 2 centers.