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Kunal Kislay, CEO and Co-Founder, Integration Wizards Solutions is a BTech, IIT Bombay alumnus with over a decade of experience in enterprise mobility, IoT, AI-ML and neural networks. He co-founded IWiz - a made in India, AI-enabled Computer vision platform helping enterprises and B2C segments. Their client relations are built across continents with AWS, Microsoft, Xerox, Godrej, Heineken, Johnson Controls, Tata etc. Here he talks about his work.
How can Smart Tech such as AI-ML-IoT-Deep Learning etc be used to grow the business of IT hardware in the retail segment?
Smart devices and the Internet of Things (IoT) in retail assist merchants to improve the customer experience and increase conversions by modifying day-to-day store operations. The benefits of using AI-ML in the retail industry include energy control, theft prevention, in-store navigation, and consumer interaction. AI/computer vision based solutions help retail outlet optimse staff deployment and at the same time take an objective view of customer experience. Modern solutions enable outlets to have a deep view of customer profile including demographics, the time spent in various areas of the store and emotions to assess overall satisfaction. Apart from this, there are personalized interactions that enables to provide personalized experience to their customers. In this brand can also offers products from their past experiences. The usage of IoT in the retail business is closely linked to GPS and RFID technology, which assist brands in tracking products along the supply chain. It provides retailers with the visibility they need to track product movement, conditions, and location, as well as estimate delivery times.
What are the challenges in providing Smart Tech solutions and services today? How do you resolve the challenges?
There are challenges like significant installation costs, reliable internet connection, security issues, sometimes you may also lock yourself out of your house, maintenance and repair issues.
Using the existing infrastructure is key to overcoming some of the challenges related to the initial cost of deployment. AI solutions that enable use of existing infrastructure like CCTV cameras to generate majority of KPI’s help significantly manage the cost of onboarding. Internet is often not stable and as such technologies that can run analytics on the edge happen to hold the key to scalability.
What has been the revenue growth % of your organisation in 2021?
The revenue growth of my organization was 86 percent which was similar to the past. We are trying to expand our team and with diligent effort, we will take this to the next level in the upcoming time. Our organisation is trying to focus on channelizing the IT industry as much as possible. As pandemic has made us realize the importance of technology and IT innovation. In last 2 year, growth in digitisation sector has boomed at next level, we are trying to severe the people in likewise manner. Recently we been acquired by SparkCognition, a global leader in AI software solutions for business.
How much revenue growth % came from Smart Tech such as AI-ML-IoT-Deep Learning?
We have observed most of the growth from AI, since its beginning in 2014, Integration Wizards’ visual AI technology has delivered solutions to global organisations including Hindustan Petroleum, Reliance Industries Limited, Heineken, Xerox, Novo Nordisk, and Johnson Controls. Our customers span 16 countries and service over 20,000 users. Essential applications include 24/7 monitoring, improving safety and security initiatives, improved process automation in factories and facilities, aid for autonomous vehicle operations, and environmental and situational awareness.
How many MSMEs have you helped in achieving business growth? How many of these MSMEs came from the non-metros?
Majority of our customers are large organizations with revenues over USD 1B. AI tools can process and interpret vast amounts of data to spot patterns, analyze and predict consumer behaviour, detect anomalies in production processes in real-time, and more. All these things helps to expand the business, including MSMEs.Inaddition, remote work only improves the chance of breaches as we become more and more dependent on the digital for our personal as well as professional lives.