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has announced that Aircel, a
leading Indian telecom operator has selected HP IT Operations
Management solutions to enhance service delivery and enable the IT
organization to support business growth.
Aircel is one of India's fastest
growing telecom companies. Aircel has expanded its footprint from two
circles to 13 circles, making it a national telecom operator with
over 25 million customers. This rapid expansion creates significant
challenges for IT to support business development while ensuring
efficient and well managed delivery of services to customers.
The HP IT Operations Management
solutions have been selected to address these needs and ensure
business critical applications, including CRM, billing, databases and
fault management systems, are available 24x7. This is achieved
through automated IT management and the ability to proactively
monitor and address problems before they occur.
“Aircel's rapid expansion plan
across geographies requires a robust IT infrastructure that can scale
up quickly and enable our business goal of becoming a dominant
telecom provider,” said Ravinder Jain, CIO, Aircel. “The
comprehensive HP Service Management solution is an ideal fit for
efficient management and automation of the complex and rapidly
growing IT infrastructure at Aircel.”
Delivered under HP's Business
Technology Optimization (BTO) portfolio, these solutions for
include HP Business Service Management (BSM), HP Business Service
Automation (BSA) and HP IT Service Management (ITSM) solutions. HP
BSM will allow Aircel to monitor end user IT experience and manage
service levels proactively. With HP BSA, Aircel will be able to
automate tasks and sanction change management across the entire
technology environment. HP ITSM's self-service catalog and
knowledge management capabilities will provide coordinated services
across the enterprise.
“High growth organizations often run
the risk of service downtime due to the inability to track changes
and additions to their IT systems. Using HP's BTO solution, Aircel
is able to support growth while enhancing service delivery, by
automating routine IT management and gaining greater control of their
IT environment,” said Kamal Dutta, Director, HP Software &
Solutions India. “Aircel will be able to improve overall IT service
delivery and operational excellence that will lead to better customer
experiences.“he added.