Allied Digital to set up customer service portal

Allied Digital Services will set up an exclusive portal that will serve as a

knowledge base for its customers. This site is in addition to its corporate

site. "The URL, http://www.allieddigital.co.in

will be a customer service portal, which has security guidelines, problems

frequently faced by customers, and information on various types of solution

deployment," explained Sunil Bhatt, CTO, Allied Digital Services.

Nitin Shah, MD of the company said that the knowledge they have acquired over

the last 21 years has been significant and he wanted customers to benefit from

the same. It has information on security, storage, networking solutions. He said

that the reason behind setting up this site was to reduce the load on the

help-desk of the company. "We expect that after setting this up within the

next two quarters, 85% problems will be solved by customers themselves,"

commented Sunil.

Setting up this portal will reduce work load of the help desk by 85% and customers can access it to troubleshoot NITIN SHAH

A customer can register himself on the site and in case of a problem he can

take a look at the suggested recommendations. Nitin is also cautious that his

competitors don't avail of this information. Thus, secure access too is

provided on the site. The site has an Indian identity, by getting the .IN domain

and will be integrated with CRM also.

AMISHI SHAH