Allied Telesis' enhances its warranty structure

Ravish Khapra

Mumbai

October 2nd, 2007

Allied Telesis is working on improving its post-sales support network for
partners. For starters, it will set up an India warranty support center in New
Delhi.

Subhasish Gupta, Country Manager-India and SAARC, Allied Telesis informed,
"We at Allied Telesis strongly believe that opening a warranty support
center will help partners across the country to see a faster turn-around time
for warranty support. It will be operational in 45 days time."

In the event of a hardware failure, partners catering to the SMB segment
would be able to ship the faulty product to the warranty center and a
replacement will be provided within two to four days. Initially the company will
have a support center in the capital and will soon extend it to multiple
locations across the country.

"The model is channel friendly and aims to provide an advance
replacement to partners across the country within a stipulated time
period," added Gupta. When asked whether this initiative would be in
partnership with any existing partner of the company, he said that the Allied
Telesis is currently talking to another service company that would take care of
its entire warranty support.

Gupta also informed about the company's plans to open a call center called
Technical Assistance Center (TAC) that would support its services to partners
and customers in India. This center would be based out of India. This would act
as an add-on to its warranty support center. The company plans to open the TAC
in within six months.

"Whenever any technical assistance is required, all that the partners
would need to do is get in touch with the TAC," said Gupta. The extension
of the call center will be immediate for the SAARC region and over a period of
time will be opened up for the entire APAC region," he added.

Allied Telesis has been offering its own post-sales professional services in
the country and has branded it as Net.Cover Services. These services have been
operational in India for the past six months and as a part of this service,
enterprise customers can opt for replacement support to on-site services. The
Net.Cover Basic+ plan offers an 8/5 next business day on-site support, while the
Platinum plan delivers a 24/7 four hours response time to customers.