Aspect Software banks on India

Bangalore



May 4th, 2007

Aspect Software, which provides contact center products and services, would

be launching more customized solutions for the Indian market this year. Also on

the anvil is the addition of new channel partners and branching out to the

Middle East through the Indian team.

Giving details of their plans, Steve Michaud, VP-Asia Pacific and Middle

East, Aspect Global Services, said, "With a belief in using the power of

technology to transform the customer-company experience, we would be bringing

into the market comprehensive and customized products and solutions in the near

future. We have grown our product line considerably over the last three years

and would continue to enhance these solutions as per the unique needs of the

customers here. We would also look towards integrating Aspect products with

third party products and testing them for various customer requirements."

In order to reach out to their customers more effectively, Aspect would take

the help of its channel in India, which include a set of large and small

partners distributed across the country. These partners, according to Steve,

would help the company in not just distribution of products but also in

localizing the solutions for the India market.

The future would also see Aspect appoint new partners across various regions

in India who would be provided with regular training and updates on new products

and solutions. Having begun focus on tier two cities in the country, Aspect

would continue to appoint partners and expand on the opportunities there.

Indicating that unified communication is a fast growing segment, Steve said

that voice connectivity and provision of facilities like VOIP within a contact

center would be a very big opportunity area for the vendors and service

providers in the future. He felt that partners could also benefit from this

opportunity, especially in areas like managed services." Probably few

partners would need handholding in the beginning but they can easily scale up

and maximize on the benefits," Steve added.

Indicating that Aspect would continue to service the verticals of BFSI,

healthcare, telecommunications and airlines, Steve said that the Aspect

Technology Center in Bangalore would continue to play a vital role in terms of

R&D for Aspect global Services. Currently working with a 250-member team,

this interactive center would see expansion in terms of manpower as and when

needed, he said.