Avaya GlobalConnect intros one-x Communicator

New Delhi

April 16, 2008

Avaya GlobalConnect announced the launch of Avaya one-X Communicator, a new
flagship unified communications client application that gives users access to a
broad range of the most commonly used communications tools from a single
interface. Avaya one-X Communicator will be available by May and will offer full
telephony features, desktop video, visual voicemail, rich presence, e-mail and
instant messaging, conference bridge integration, directories and contact
history.

From a single application, a simple click can launch virtually any form of
communication, including applications from different vendors and protocols. The
new, interface is designed to maximize convenience and employee productivity.
Avaya one-X Communicator supports both H.323 and SIP communications protocols,
enabling employees of businesses with mixed communications environments to
participate in the same voice and video call or session and conveniently move
from one to the other. The multi-protocol support also allows companies to
evolve to SIP at their own pace.

“Enterprises, both big and small, and across verticals in India have begun
to realize that it is critical today to bring the entire enterprise closer to
the customer instead of leaving it to a few sales or senior team members.
Democratization of communication with the mobile phone has had a resounding
impact on India. Democratization of unified communications in the enterprise
would help in creating differentiators and compete globally. The Avaya one-X
Communicator offers a highly user-friendly, powerful solution for businesses and
employees,” said Vivek Porwal, BU Head-Unified Communications, Avaya
GlobalConnect. “A single desktop application brings the workforce together and
allows users to make more accurate, effective choices for how they communicate
at any given time. Enterprises in India will experience manifold growth with the
adoption of applications like these.”

Additional features in one-X Communicator include visual multimedia audio
conferencing, which enables workers to see who's joined an Avaya meeting
exchange conference call and who is speaking, providing important context to a
discussion. Moderators can identify noisy lines or music on hold, and mute or
drop the line from the call. Visual voice mail enables employees to see and
manage voice messages based on a user's priorities. Employees can also
initiate an instant messaging session or launch e-mail from the one-X
Communicator interface.