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Avaya GlobalConnect intros one-x Communicator

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DQC Bureau
New Update

New Delhi



April 16, 2008

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Avaya GlobalConnect announced the launch of Avaya one-X Communicator, a new

flagship unified communications client application that gives users access to a

broad range of the most commonly used communications tools from a single

interface. Avaya one-X Communicator will be available by May and will offer full

telephony features, desktop video, visual voicemail, rich presence, e-mail and

instant messaging, conference bridge integration, directories and contact

history.

From a single application, a simple click can launch virtually any form of

communication, including applications from different vendors and protocols. The

new, interface is designed to maximize convenience and employee productivity.

Avaya one-X Communicator supports both H.323 and SIP communications protocols,

enabling employees of businesses with mixed communications environments to

participate in the same voice and video call or session and conveniently move

from one to the other. The multi-protocol support also allows companies to

evolve to SIP at their own pace.

“Enterprises, both big and small, and across verticals in India have begun

to realize that it is critical today to bring the entire enterprise closer to

the customer instead of leaving it to a few sales or senior team members.

Democratization of communication with the mobile phone has had a resounding

impact on India. Democratization of unified communications in the enterprise

would help in creating differentiators and compete globally. The Avaya one-X

Communicator offers a highly user-friendly, powerful solution for businesses and

employees,” said Vivek Porwal, BU Head-Unified Communications, Avaya

GlobalConnect. “A single desktop application brings the workforce together and

allows users to make more accurate, effective choices for how they communicate

at any given time. Enterprises in India will experience manifold growth with the

adoption of applications like these.”

Additional features in one-X Communicator include visual multimedia audio

conferencing, which enables workers to see who's joined an Avaya meeting

exchange conference call and who is speaking, providing important context to a

discussion. Moderators can identify noisy lines or music on hold, and mute or

drop the line from the call. Visual voice mail enables employees to see and

manage voice messages based on a user's priorities. Employees can also

initiate an instant messaging session or launch e-mail from the one-X

Communicator interface.

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