Zang, an Avaya Holdings Corp. company, announced that Ozonetel has used the Zang Cloud Communications Platform as a Service (CPaaS) to quickly and cost-effectively roll out its innovative cloud contact centre software in the United States.
Ozonetel’s KooKoo cloud platform is highly successful in India with more than 1,000 enterprise clients, two billion calls handled, and 50,000 live agents using it daily. While the company was looking to bring its cloud contact centre solution into the U.S. market, Ozonetel didn’t have the time or resources to build a new telephony platform from scratch.
That’s when Ozonetel turned to Zang Cloud. Allowing businesses to communication-enable any application, workflow or business process, the Zang solution enabled Ozonetel to go to market quickly with a high-quality, reliable solution.
Zang’s robust development platform not only offered U.S.-based carrier services for voice and SMS, its extensive APIsenabledOzonetel to integrate those services into its application quickly and easily. By using an outsourced carrier communications platform for its KooKoo Cloud applications in the U.S., the company believes it can reduce its support and maintenance time by up to 70 percent.
Integrating the Zang communications services into the KooKoo Cloud solution was simple, involving only minor changes to the KooKoo APIs–a key consideration as Ozonetel plans to expand its presence in other markets across the globe.
The company is also looking to build up its stack above the application layer, adding features such as natural-language processing (NLP), AI and speech technologies. It also plans deeper integration with other Zang offerings, using Zang Spaces, a cloud-based team collaboration and meeting app, to add further value for its customers.