In this very unique segment of DQ Channels, we have covered the journey of Ibhar Technologies Pvt Ltd becoming a Cloud Partner from a traditional Channel Partner. Bernard, Managing Director shared his entire journey about how his organisation has moved to the cloud business, challenges, growth, and future vision.
When did you move to the Cloud Business?
We moved to the cloud business in early 2015.
What are the different Cloud services do you offer?
We offer Patient Safety oriented and Quality management systems to healthcare providers and laboratories. Our recent launch of the Ibhar EHS-Q application also enables us to provide all types of organizations with the ability to improve Workspace and Staff safety and improve their business continuity.
What sort of changes have you done to move to the cloud within the organisation in terms of Team, skill set, infrastructure, and others?
We had to adopt technology that enabled multi-tenancy (allowing multiple customers using the same virtual machine to offer the solution at lower costs) while also offering the ability to have clients have their data hosted on their own virtual machines.
Previously on Cloud Journey: UBX Cloud
How does Crayon Software help you to grow your business and customers?
Crayon has been helping us improve our Go-To-Market and boost our commercialization process while providing us with the backbone support with managing the virtual machine environment. This is helping us commercialize our products much quicker.
How your old and new customers adopting the new technology and moving to the cloud?
Our customers are spending less on managing and maintaining systems and are able to benefit from cutting edge solutions that are made available to them at a fraction of what they would have spent otherwise.
How many customers you have, who are taking Cloud solutions and what are their different verticals?
Approx 450 customers use our solution in the cloud. All of them are from the healthcare vertical. These are made up of Government hospitals, Medical colleges and private hospitals. We envisage all types of businesses using our Ibhar EHS-Q solution that is designed to keep Workspaces and Staff safe.
What is your overall growth being a cloud partner?
We have been able to drastically to reduce the cost of deployment and ongoing service. It has also enabled us to deploy newer versions much more easily and at increased frequencies. These have brought significant value to both the customer and us. Our customers are able to get better functionality and user experience at lower costs. We have also been able to scale much faster.
What are your future goals?
We intend to be the market leader in providing Quality management and Patient safety tools out of a box to healthcare providers and medical laboratories. We believe we should acquire from a couple of thousand to about 6000 hospitals and laboratories over the next couple of years. Since our solutions are compliant with international protocols and practices, we are hoping to also scale this to other markets around the globe.