Canon opens Master Service Centres in Gurgaon, Mumbai

NEW DELHI



MARCH 21, 2007

Canon India announced the inauguration of its Master Service Centres in

Mumbai and Gurgaon. Spread over 2000 square feet each, these are the first Canon

owned camera repair and service centres designed on international standards. The

company has invested Rs 5 million on each of the two centres. Along with the

inauguration, the company will also be renovating two Authorized Service

Franchises at Hyderabad and Chennai.

These centres have been designed and equipped to handle services of all Canon

digital cameras, DVs, DSLRs and lenses. Services offered will include repair of

all Canon digital cameras and lenses, CMOS cleaning and professional support on

software up-gradation.

Kensaku Konishi, President and CEO, Canon India said, "Customer

satisfaction and customer delight is the backbone of Canon India. Keeping this

in mind, Canon has an incredibly efficient network of service centres spread

across the length and breadth of the country. A Canon customer is secure to use

our state of the art technology and value added services and support through our

network. The inauguration of the two new service centres is an extension of our

focus on providing customers faster response and enhanced personalized

services."

The New Level IV Master Service Centres are equipped with all the necessary

tools of international standards with a dark room facility to handle Lenses and

DSLR adjustments.

The engineers in the service centres are trained by the trainers from South

and South East Asia Training Centre located at Singapore.

Commenting on the occasion, Alok Bharadwaj, VP, Canon India said, "As we

all know - the digicam industry is growing rapidly at the rate of 100 percent

every year, the need for world class service facilities will undoubtedly be felt

by customers. This is the time for us to align ourselves to accelerate the

growth in business by providing our customers the best of services and support

particularly in the area of professional cameras & lenses. We have taken a

proactive step to prepare ourselves for the future. Canon is committed to

enhance its service quality and considering the fact that professional

photographers face a problem in servicing of lens, these service centres will

come as a delightful experience for them."

Bharadwaj further added, "Through these service centres, we hope to

reach out to our consumers effectively. These new centres will also increase the

confidence of our partners to promote our products without any apprehension.

Canon aims to increase the number of collection points where customers can give

their cameras and pick them up after repairs. These will include all our 32

Canon Care Centres spread across India which are fully functional. This is a

step which will bring us closer to the end customer and achieve customer

delight."

The company plans to open two more service centres in the second half of 2007

at Bangalore and Kolkata.