Canon working to streamline its online partner program

With an objective of weaving information technology aided tools within the fabric of its internal workflow, Canon India is embarking on an initiative, eventually aimed at taking all its partners within this region in an online. As part of this initiative, the company has already launched its Partner Excellence program (PEP). Operating through a web portal, this program comprises of several elements like effective business planning, business compass, training, market development, order entry and status, financial report and audits.

“Our primary objective is to encourage our partner community in this region to use this online resource pool as a tool to perform well and increase their productivity. So far we have got 15 partners on this online program and very soon we would be adding another 50. Our aim is to have all our existing 5,200 partners gain from this online initiative by mid 2006,” informed, VP Sajeevan, Senior National Manager — IT Sales, Canon India.

Keeping in mind the large number of queries generated by its partner community in the country, the company has set up its Helpdesk for the PEP partners across India. Set up at its headquarters in Gurgaon, the PEP helpdesk will be a single-point contact to address queries or issues of the company's channel community. 

“This Helpdesk will help our partners in issues relating to orders booked, reward points accumulation and redemption, market development and availability, claim settlements, various e-learning programs and any technical issue related to a product that a partner might have. We want to create an ideal atmosphere for our partners so that they can concentrate on their core activities,” Sajeevan added. 

ZIA ASKARI

NEW DELHI