CIO Shopping Guide: Amadeus India

Company

Amadeus India

Profile

As a leading technology and distribution solutions provider, Amadeus delivers
unparalleled expertise to the travel and tourism industry, including
leading-edge solutions that cover airline's unique business needs. Amadeus
pioneering new-generation customer mana­ge­ment solution (CMS) portfolio,
Amadeus Altéa CMS, serves network and regional carriers. The Altéa portfolio
enables improved operational efficiency and increases revenue. The portfolio
consists of the Altéa reservation, Altéa inventory and Altéa departure
control solutions. Low cost carriers have alternative CMS, Amadeus pioneer CMS
and results CMS by Amadeus based on adaptive technology that provides robust
options that easily adjust to their evolving operational requirements. Further
complementing these integrated IT solutions is the Amadeus e-Travel airline
suite.

Ankur Bhatia, MD, Amadeus India

Other standalone IT solu­tions include revenue integrity and automatic
ticket reissue tools, in addition to full e-ticket interlining and
ground-hand­ling management technology services.

Current infrastructure of the company

Amadeus India has HP, Dell and IBM Intel-based servers and workstations along
with multi­ple printers, LAN switches, routers, firewalls, backup software with
SCSI drives for backup, spam prevention box, bandwidth load balancer providing
redundancy over multiple ISP links, lease lines, Internet access line on fiber
and DSL on copper telephone PBX and communication units that enable the smooth
running of its day-to-day operations.

Proposed IT infrastructure for 2007

Amadeus India is looking to upgrade the firewall box and plan to upgrade the
backup software along with increasing the backup capacity and redundancy on the
backup drive. This would help to further improve its services to the customers.

Current systems supplier

Amadeus India procures its systems from various vendors depending on the need.

Qualities they look for in a supplier

For Amadeus India, compe­titiveness at both prices and delivery and
responsiveness to problems covered under warranty are very important when they
sign up with their suppliers. Additionally, Amadeus India looks for long-term
association and mutual benefit from its suppliers.

Subbalakshmi BM