Hyderabad: Corsair announced audited customer warranty service results for Q2'09.
Corsair closed 90 percent of RMA cases nationwide in under five days in
Q2. Corsair's Express Warranty Service available in Bengaluru, Cochin
and Delhi closed 80 percent of warranty cases in sub-24 hours.
“With our service infrastructure network now firmly in place, we are
confident of improving on the 90 percent five-day TAT success rate
achieved in Q2. Our next goal is to boost the success rate to over 95
percent and increase the number of sub 24 hour Express Warranty Service
centers in 2010,” said MA Mannan, Country Manager-India, Corsair Memory.
Corsair in conjunction with Kaizen operates 23 centers across India and
is in the process of adding more branches in East, West and North India
bringing the branch total to 30.
Corsair Express Warranty Service offers immediate over-the-counter
product replacement for Corsair's most popular DRAM, PSU and USB
products. Corsair presently offers Express Warranty Service at three
centers nationwide, including Bengaluru, Cochin, Delhi, with plans to
expand the service to further cities in 2010.