Cyberoam launches global support management center

Ahmedabad

June 9, 2008

Cyberoam announced the launch of Global Support Management Center (GSMC) at
its corporate headquarters-Ahmedabad, to provide support services for its
global database of customers and help partners rapidly scale its support
capabilities in step with the growth of their customer base. The launch of GSMC
is one more step towards reducing business impact due to incidents through quick
resolution time.

Cyberoam identity-based Unified Threat Management appliances provide the
complete range of security features like Stateful Inspection Firewall, VPN,
Gateway Anti-Virus, Gateway Anti-Spyware, Gateway Anti-Spam, Intrusion
Prevention System, URL/Web Content Filtering in addition to Bandwidth Management
and Multiple Link Management over a single platform.

Cyberoam GSMC is an in-house support center that caters to the support needs
of Cyberoam customers and partners by providing timely support. Cyberoam
recognizes the importance of providing a full suite of support services to
complement its line of products for which the technical support center helps
24x7 to monitor and evaluate calls on technical and quality assurance
parameters.

Cyberoam customers in India may contact GSMC through toll-free call lines,
online chat and e-mail. Customers can call toll-free at 1 800 301 00013 for all
support issues. Customers may also log on to www.cyberoam.com for Live support.

Anjali Rajiv Bahutule, Network Administrator, Symbiosis Center for Management
and Human Resource Development, said, “We would like to place on record the
excellent technical support being provided by Cyberoam GSMC team. The engineers
restored our Cyberoam functioning very quickly through their expertise and
cordial ways.”

Tushar Sighat, VP-Operations, Cyberoam said, “We've not only designed
our support services to keep customer security infrastructure current, but to
also react swiftly to any problem that may occur. Moreover, channel driven
companies such as Cyberoam are increasingly focusing on bolstering support
capabilities inline with customer growth. GSMC is a customer centric approach to
solve support issues while drastically improving the service experience for our
customers.”