With service becoming the biggest business aggregator for solution providers
and network integrators, D-Link India has decided to come out with customizable
support packs that partners can offer to their customers. Under this model, a
client can define the level and extent of service he wants for a certain product
mix he has bought and the dealer can work out the cost for this personalized
offering and offer it to the customer.
For instance, if a client decides that he wants a 24×7 support for his
intelligent router, but is willing to settle for next day replacement of the
access points, the dealer can configure the cost for providing this service
keeping in mind the expected availability of the product within the support
timeframe and then charge the customer accordingly.
Jangoo Dalal, MD, D-Link India
“Since network integrators do the entire installation, service can be a
recurring business stream for them. This is why we want our partners to decide
the kind and quality of service they will offer and then engage with the
customer on a long term basis for support of a device they might have sold,”
explained Jangoo Dalal, MD, D-Link India.
The first level of service offered by D-Link is repair at its service centers
for its entry and mid-level products.