D-Link to rollout customized service packs for partners

With service becoming the biggest business aggregator for solution providers

and network integrators, D-Link India has decided to come out with customizable

support packs that partners can offer to their customers. Under this model, a

client can define the level and extent of service he wants for a certain product

mix he has bought and the dealer can work out the cost for this personalized

offering and offer it to the customer.

For instance, if a client decides that he wants a 24x7 support for his

intelligent router, but is willing to settle for next day replacement of the

access points, the dealer can configure the cost for providing this service

keeping in mind the expected availability of the product within the support

timeframe and then charge the customer accordingly.

Jangoo Dalal, MD, D-Link India

“Since network integrators do the entire installation, service can be a

recurring business stream for them. This is why we want our partners to decide

the kind and quality of service they will offer and then engage with the

customer on a long term basis for support of a device they might have sold,”

explained Jangoo Dalal, MD, D-Link India.

The first level of service offered by D-Link is repair at its service centers

for its entry and mid-level products.