Dell announces India expansion

Kevin Rollins, CEO of Dell, announced that the company is expanding its operations in India. The company is setting up its fourth customer contact center. The new facility will be established at Gurgaon, while it already has customer contact centers in Bangalore, Hyderabad and Mohali. They are a part of a 30-site global customer contact network.



The contact center in Gurgaon is expected to add 700 to 1,000 positions to Dell's India employment of 10,000 by the end of 2006. They will be recruited first from a temporary location, which will open in April, and then from a 250,000 square-foot built-to-suit location, which is scheduled to open this fall.



Kevin also announced the company's plans to double the size of its India-based product development team during the next two years based on its success in supporting the company's enterprise systems. Today, more than 300 Dell Product Group engineers are engaged in developing and testing enterprise products, including servers and
storage systems.



India is the only country in Dell's 30-site customer contact network that supports customers in all geographic regions. "Our teams in India have integrated well with Dell's global operations," Kevin said.
Dell will begin hiring in March for its new contact center positions in Gurgaon. The company is currently recruiting product development engineers for its
Bangalore Development Center.