Dell Support Statement from John Moody

Dell Premium Support – Hassle-free Tech Support on Your Terms

By John Moody

Following is a support statement from Dell -

For those of us who are seen as the technical experts in our circle of family and friends, we become the de-facto resource when things go wrong – whether it’s the blue screen of death or an application that freezes. At the end of the day, we all want answers from a knowledgeable resource and help with issues no matter where they stem from – hardware or software.  After all, sometimes it’s hard to tell.

Dell can help, wherever you are. We’re excited to expand Premium Support outside the US and Canada to 109 countries across Asia-Pacific, Europe, the West Asia, Africa and Latin America on May 3, and in Japan on May 10.  Now, even more of our customers will have 24x7 access to highly trained technicians for both hardware and software issues, onsite service when needed, and proactive automated support to help resolve problems much faster and easier. Check out our press release for more details.

When you have an issue with your system, our award-winning SupportAssist technology automatically begins resolving your issue and we proactively contact you to discuss what we found as well as next steps. Dell starts the conversation with you, which is completely different from traditional support when you have to contact the vendor and answer a litany of questions before the resolution process even begins.

With Premium Support enabled by SupportAssist, customers spend up to 86 percent fewer minutes on the phone with technical support and take up to 59 percent fewer steps in the support process compared to Dell’s basic hardware support. This returns valuable time to your day so you can focus on other important matters.

Technical issues can be time-consuming to address – whether you’re facing these issues yourself or serving as the expert for your friends and family. That’s why we at Dell are serious about our responsibility to deliver intuitive support services that can help you resolve technical issues quickly and easily.

Your input to us has been invaluable in developing and improving our support programs. We are excited to deliver Premium Support, but our efforts won’t stop here. Keep the feedback coming about how we can better serve you as your needs and technology evolve.