ESS introduces facilities management solution for SMEs

Eastern Software Systems Ltd (ESS), an ERP solutions provider focused at the SME segment, has announced that it has launched the concept of facilities

management for the small and medium enterprises in India. ESS signed an order worth Rs eight crore with Sterling Tools Ltd and Rs four crore with

Oyzterbay.

Under the agreement, ESS will look after all aspects of their computing needs from technical support to design and project management of a total

system upgrade. The contracts would be executed over a five-year period.

With a flexible approach to facilities management, ESS would provide a tailored solution to meet the specific needs of the companies. The

management of backup procedures, IT equipment maintenance, operating system upgrades and all other day-to-day requirements would also be taken care of

by ESS, thus moving up the value chain and becoming a part of their long term business strategies.

According to ESS, outsourcing IT by SMEs is a step towards speedier decisions, faster processes and availability of high level technical

specialist support, and above all, toward redirecting focus on their core competency rather than worrying about their IT function.

"With the domestic IT service market reaching a Rs 9,000 crore mark, facilities management is going to be the next big trend in the SME segment,

that will go a long way in being a critical support system to SMEs across industries," said ESS Ltd CMD Anil

Bakht. 

"The SME market for Facilities Management still remains untapped. The dynamics of the service business would be redefined with SMEs moving from

automation and computerization to IT outsourcing," said ESS Ltd director Sanjay

Agarwala.

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