Agency business of Rs 123 crore contributed 24 percent to Tata Infotech's total revenue of Rs 484 crore. It was a tough year for the company as revenues dropped 7.6 percent overall and net profits slipped by 22.78 percent. Even agency revenues fell by eight percent from the previous year's Rs 138 crore. One reason for this could be because the company lost its CEO Nirmal Jain to Silverline Technologies last year. On DQCI Silver Club rankings too, the company had a fall - from #14 last year to #16 this year.
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Tata Infotech's areas of expertise in systems integration are e-commerce technologies, data warehousing, imaging, document engineering, networking geographical information systems, object technologies, natural language processing, embedded technologies secure messaging, XML technologies, advanced encryption and resource scheduling.
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The company executed a WAN project for the state of West Bengal and built a campus ATM network for Bhilai Steel Plant, apart from undertaking major projects for the Reserve Bank of India in Bhopal and Kolkata. The company also did well in the call center integration business by bagging projects from EXL Services and Sitel India.
To shore up its sagging fortunes, Tata Infotech has earmarked VoIP and security services as growth areas. It plans to leverage on the experience of its applied research group to execute CTI projects and has already developed prototypes.
Other growth areas identified are consulting, network auditing and managed services.
Tata Infotech has partnered with I-Serv to use its NOC (Network Operated Center) to offer managed network services to its customers. Another major alliance was struck with TNG Unicenter to offer enterprise systems management. The company bagged a Rs 9 crore order for systems maintenance and facilities management from Air-India. It also recently won a major order to network Indian Oil's refineries.
Tata Infotech also won MAIT's Award for Excellence in hardware exports this year.