Gemini Communications: Solution Champ for Unified Communications

DQC Bureau
New Update

Obliterating Distance


Communications as a Software

(UcaaS) is one of the emerging services, which will rapidly grow the

deployment of unified communication and collaboration solutions in

the Indian market, especially in the small-and medium-end of the

market. The Indian market is currently in a nascent stage and there are

few service providers who

are currently evaluating, and evolving solutions bundled along with

bandwidth to offer

value-added services to enterprise-end customers. A study by Frost


Sullivan reveals that the total size of the UC market in India is

likely to grow more than $1 billion by the end of 2010. At a time

when cutting costs and improving business processes seem to be key

challenges across industry, convergence of technologies in the form

of UC becomes all the more essential. Solution providers are

looking at the recession as a big opportunity for the unified

communications market. According to

Minhaj Zia, National Sales Manager-Unified Communications, Cisco

India and SAARC, “Instant messaging and real-time collaboration

tools will emerge as the primary communications methods, surpassing

e-mail. Companies will evolve beyond typical voice calls, or even

basic click-to-talk functionality of soft phones and instant

messaging clients and integrate new voice capabilities into

innovative new business processes. Interoperability and open

standards will continue to evolve and help break down barriers

between disparate communications systems." Recession temporarily

dipped the growth curve of UC market in India, as most enterprises

became sceptical of investing in future technologies and survival

became more crucial. The recession, however, was only a temporary


from a bad 2009 the UC market in India has bounced back.

In the last two-three quarters, there

has been an uptake from the previous year, industry players peg the

growth to be anywhere between 30-40 percent YoY. The market trends

currently in this year is the global value chains, mobile workforces,

social networking, pervasive video, and information overload. To

address these business complexities, UC is a concept that connects

people, information, and teams, helping to enable comprehensive and

effective collaborative experiences. According to Raghu Kumar, CEO,

GlobalOutlook, “These days, companies are increasingly expecting their

employees to be capable by

consolidating a number of services onto standard data networks. By

integrating different methods of

communication, such as desktop handsets, voice mail, fax, e-mail,

instant messaging, conferencing,

laptops and mobile devices, it becomes easier to manage all these

devices and applications from a single

point, and access them using common devices. Thus, UC ensures

communication for any person all the time and from anywhere."

With SMBs emerging in the Indian business landscape and the

recessionary dust settling down, UC solutions are poised to grow. As

vendors are yet to offer a complete end-to-end on-premise solution,

budget-constrained businesses hold the key for growth of the UC

market. Besides, UC is now being offered in cloud-SaaS, which will

enable most of the SMBs adopting UC and save lot of capex.



Of late, the deployment of UC solutions

is not just restricted to large system integrators or service

providers. Even the relatively smaller

solution providers have jumped into the bandwagon, including the

likes of Chennai-based Gemini Communications. The company brings

varied expertise and experience of implementing several UC projects

in India. Amongst the major deployments undertaken by Gemini, the

ones that stands out are the videoconferencing installation at the

Doorma India, network video inter-connectivity at Vizag, and the

videoconferencing implementation at the Naval Dockyard. The project at

Doorma involved five

Sony videoconference devices to be configured in five different

locations (Chennai, Pune, Mumbai, Delhi and Bengaluru) by

coordinating with the client and engineers present on-site at these

locations. The

connectivity for the locations was integrated using Dax routers

configured for MPLSVPN network provided by Aircel. The WAN and LAN

segment IP's were given by Aircel and the client respectively for

each router present in different locations. The LAN segment IP

already present at remote locations was changed to allow local LAN

traffic through MPLS-VPN to reach Chennai servers. A separate route

was added in each device in remote locations to allow Internet

through their available Internet bandwidth. "Till date, UC

solutions in the cloud have provided a great way for enterprises to


their users' communications and productivity. Users are better able to

manage powerful applications

such as VoIP/telephony services, collaboration, unified messaging and

voicemail through a unified interface to make certain workers do not

miss important meetings, messages and ideas,” added Krishna Kumar,

Chief Marketing Officer, Gemini Communications. Meanwhile, Gemini is

keen on investing in the same. Currently, it is focusing in the

Bengaluru, Chennai, Delhi and Hyderabad and further plans to take UC

in the tier-II cities and other markets as well. Another solution

provider, OmniTel Technologies, believes that Theoretically, unified

communications technologies are supposed to help improve employee

collaboration, productivity and customer service, and provide a way

for IT departments to reduce operating costs. However, in order to

implement UC, companies need to go through both technological and

organizational change and these two things don't necessarily happen

at the same pace.


After analyzing the success stories of

the solution providers in the UC space, one name that clearly stands

out is Gemini Communications. The company has the vision of creating

innovative and flexible solutions that offer its customers a

competitive advantage and help them meet their business goals.