Genesys, Consilium partner to provide enterprise solutions

Genesys Telecommunications Laboratories and Consilium have settled into a partner agreement to deliver contact center and enterprise solutions in India and South-East Asia. Consilium Software, which specializes in unified communications software and solutions for enterprises and contact centers, will resell the entire suite of Genesys solutions and provide implementation support to joint customers.

Through this alliance, the companies will focus on several key initiatives, including increasing sales coverage for Genesys solutions in the region, providing services to the regional joint customers, and developing best practices that enable superior customer service, improved communication and the flow of business processes across the enterprise.

“The Consilium team is known for its experience and track record in delivering customer interaction solutions and we are pleased to be working with them. This strategic alliance expands both companies' ability to reach more customers in APAC, while delivering unique solutions that optimize customer service and improve business efficiency within enterprises,” said Michael McBrien, Senior VP-APAC and Japan, Genesys.

“Genesys' contact center software and its GETS offering for enterprise collaboration are powerful solutions uniquely positioned to enhance heterogeneous environments, delivering unified customer service for enterprises,” said Pramod Ratwani, Founder and CEO, Consilium.