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Government, telecom and banking sectors are promising

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DQC Bureau
New Update

As the corporate and government sectors are trying to reach end-users,

technologies like SOA and APM will have a great role to play

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What is the growth rate expected in the service-oriented architecture (SOA)

and application performance management (APM) market?



A survey conducted by Forrester Research reveals that the market for SOA and

APM is likely to grow by 24 percent in the next three years. This is four-times

the growth which has been witnessed by this segment. Between 2005 to 2008, the

growth in this segment was eight percent. But the survey was conducted before

the global recession started spreading its wings. Hence it is doubtful whether

it will grow with the same speed or not, but still I believe that it would

perform well. Our business despite the slowdown, is as strong as it was before.

How important are SOA and APM for the development of your business in

India?



After the slowdown in global economy, India is trailing behind just like

some of the other global markets. But SOA is evolving at its own pace, along

with the APM services.

In the past, we have seen that SOA evolution in some parts of the country has

helped the growth of APM too. In India, if both of them take off, then I see a

great opportunity for growth here as well. SOA is being used for efficiency

improvement and to provide better overall outlook of the service infrastructure.

I think being a leader in this segment, the Indian market would have more

maturity, once the slowdown is over.

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Which sectors are you targeting in India, where SOA and APM could be used?



I see India as a relatively immature yet evolving market. The area in which

I see a definite growth and more maturity is government sector.

Government is taking a lot of initiatives to extend its reach to a large

population. We are working closely with the Government of India as well on a few

projects. Besides this, telecom and banking sectors are also promising.

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With the arrival of third-generation services, the demand of SOA and APM

would increase.

How has the US recession affected your company?



The perception that customers are not buying is wrong. They are making

purchases. The only difference is that, for instance, earlier they used to

consider 10 vendors for buying different or same products, but now they are

buying only from two or three. If you are on eighth position, then chances are

that you will suffer business loss. But if you are leading the pack, then it

would not have much impact on it. We are undoubtedly the number one company, so

we are not affected in our segment.

What is CA Wily Customer Experience Manager?



It is a performance monitoring product that measures web application

performance for each individual customer by user name. This enables both your

business managers and IT staff to understand and resolve performance problems

before end-users call for support. It monitors user activities, including login,

account update or purchase transactions, at the business process level. It

offers transaction performance, monitoring performance, trending, automated

reporting, customized alerts and integration with other CA and multi-vendor

solutions. It supports performance monitoring on any web-based application using

HTTP or HTTPS.

Who are your nearest competitors and how do you plan to tackle

competition?



We see IBM and HP as our biggest competitor. It gives us an edge above them,

as both of them are competitors themselves. Besides, we work with the best

partner and people. We have great synergies with people we are working with in

India. Having the best technology in this space is our USP.

AKHILESH SHUKLA



akhileshs@cybermedia.co.in

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