HCL AXON partners with Hawaiian Electric

HCL AXON, a division of HCL
Technologies, announced that it has entered into an implementation
agreement with Hawaiian Electric Company. HCL AXON will partner with
Hawaiian Electric Company and its subsidiaries, Maui Electric Company
and Hawaii Electric Light Company, to install and integrate a SAP
Utilities Customer Information System (CIS), a software solution that
will help the company more efficiently manage customer accounts;
service, call-center and billing processes; and meters and energy
data for its more than 400,000 customers on Oahu, Maui, Molokai,
Lanai, and Hawaii Island. “To meet our strategic clean energy and
customer service goals, we must seamlessly install a CIS that exceeds
the expectations of our customers and employee users, while providing
flexibility for future enhancements,” said Dave Waller, VP-Customer
Operations, Hawaiian Electric Company. He added that with their
proven track record of excellence in SAP implementation, they are
confident that HCL AXON is the partner that will help them achieve

HCL AXON remains committed to
successfully delivering best practice customer services solutions to
utility organizations globally, said Andrew Jornod, VP-Utilities,
HCL AXON. “High quality, real-time customer
service is absolutely critical in the highly competitive utilities
industry, and by implementing a best-in-class SAP customer
information system, Hawaiian Electric Company will realize numerous
business operations benefits, while positioning itself for future
innovation,” Jornod added.

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