HCL AXON partners with Hawaiian Electric

HCL AXON, a division of HCL

Technologies, announced that it has entered into an implementation

agreement with Hawaiian Electric Company. HCL AXON will partner with

Hawaiian Electric Company and its subsidiaries, Maui Electric Company

and Hawaii Electric Light Company, to install and integrate a SAP

Utilities Customer Information System (CIS), a software solution that

will help the company more efficiently manage customer accounts;

service, call-center and billing processes; and meters and energy

data for its more than 400,000 customers on Oahu, Maui, Molokai,

Lanai, and Hawaii Island. “To meet our strategic clean energy and

customer service goals, we must seamlessly install a CIS that exceeds

the expectations of our customers and employee users, while providing

flexibility for future enhancements,” said Dave Waller, VP-Customer

Operations, Hawaiian Electric Company. He added that with their

proven track record of excellence in SAP implementation, they are

confident that HCL AXON is the partner that will help them achieve

success.

HCL AXON remains committed to

successfully delivering best practice customer services solutions to

utility organizations globally, said Andrew Jornod, VP-Utilities,

HCL AXON. “High quality, real-time customer

service is absolutely critical in the highly competitive utilities

industry, and by implementing a best-in-class SAP customer

information system, Hawaiian Electric Company will realize numerous

business operations benefits, while positioning itself for future

innovation,” Jornod added.