HCL launches ICT infrastructure platforms for BPO-ITeS segment

DQW NEWS BUREAU

Leveraging three decades of expertise in pioneering IT solutions for India, HCL
Infosystems recently unveiled a complete range of 'ICT Infrastructure
technology solutions' for the fast growing Indian BPO and ITeS sector.

Leading the pack is the HCL BPO PC it incorporates specific needs of the BPO
segment. Designed and developed at HCL Labs, the indigenously developed SD2
technology, enables the operation of one PC in two securely isolated work
environments and holds the potential of reducing IT spending per seat and
infrastructure cost of a BPO center.

HCL's range of ICT Infrastructure platform includes complete end-to-end
solutions covering computing, security, IP-VPN/ contact center, telecom,
in-house broadcasting, audio-video conferencing, training, and printing. The
launch was presided over by Kiran Karnik, President, Nasscom and Ajai Chowdhry,
Chairman and CEO, HCL Infosystems.

Presenting the extensive solutions suite for the BPO-ITeS sector, Chowdhry
said, “The Indian BPO sector, having registered more than 37 percent growth,
is today a well-evolved industry, all set to provide state-of-the-art solutions
and services to the world. However, at the same time, it is also facing
challenges on data security and its costs and efficiency. In this scenario, we
at HCL are proud to come forward and leverage our multi-technology capabilities
to offer a range of specialized ICT infrastructure solutions for this industry.
These will not only address security concerns but will also help companies save
cost, and offer peace of mind, as HCL delivers turn-key solutions for complete
infrastructure implementation.”

Complementing HCL on their feat and reflecting on the future of BPO industry
in India, Karnik said, “Nasscom forecasts ITeS-BPO exports to clock revenues
between $8 - 8.5 billion in FY07. Continued expansion of service portfolio and
higher value processes have been some of the strengths of this segment in the
last year. To sustain the growth curve, and for India to be the benchmark in
global outsourcing, we must continue to offer the best in class benefits to our
clients and their customers. It is encouraging to note that associated
industries are recognizing the potential of the sector, and coming forward with
customized products to support requirements of the ITeS-BPO sector, with cost
and security advantages.

These will go a long way in ensuring that the industry achieves its ambitious
targets.”

“The new range of specialized BPO products unveiled by HCL is a first. We
congratulate HCL Infosystems on this launch and are hopeful of more such
offerings for the industry,” he added.

• Products showcased:
• HCL BPO PC with SD2 technology
• Advanced security solutions
  
  Biometric identity based access
  
  Employees' access and management solution
  
  Visitor access management solution
  
  Surveillance Solutions
  
  Stand-alone door access systems
  
  Physical security
• Managed IP contact center solutions
• In-house broadcast solutions
• Printing solutions