HCL Services bags IT Service Provider of the Year award

HCL Services was felicitated as the IT Service Provider of the Year at the 2015 Frost and Sullivan India ICT Awards event, held in New Delhi. This award recognizes the achievements of HCL Services in delivering consistent service excellence and business performance in 2014.

HCL Services has maintained pre-eminence in an intensely competitive and dynamic market through business agility and by enabling clients to develop new growth capabilities. A critical facet of the company’s success and ongoing growth is its ability to maintain and strengthen its relationships with clients and generate new business. HCL Services offers an integrated portfolio of IT Infrastructure Services including Infrastructure Consulting, Cloud Managed Services and Multivendor Support Services. The company’s proprietary Enterprise Management and Monitoring tool ‘Maestro’, combined with Cloud and Remote Resolution services, deliver business-impacting solutions in its key operating markets. The company is investing strategically in a range of emerging technologies that will enable client organizations improve business performance and resilience by integrating next generation IT services into their business model.

Speaking on the occasion, Biswanath Bhattacharya, chief executive, HCL Services said, “We are extremely honored to receive this prestigious award. It acknowledges our focus on driving consistent service excellence in this dynamic industry. Such recognition motivates us further to continue creating new benchmarks in providing best-in-class services to our clients and helping them achieve their business goals in the most cost-effective and time-efficient manner.

The 2015 Frost and Sullivan award recipients were judged on various parameters including Revenue and Market Share Growth, Product Portfolio Diversity, Key Achievements, Go-to-Market strategy, vertical and horizontal diversity, major customer acquisitions, efficacy of innovation process, product service and positioning. The process involved in-depth primary interviews of various industry participants and secondary research conducted by Frost & Sullivan analysts. An elite panel of jury members comprising prominent CIOs / CTOs from the industry evaluated the compiled data and incorporated the end-user perspectives. Frost & Sullivan then presented the Awards to companies that received the highest industry rank in each category.

Congratulating HCL Services, Benoy C S, director and head, ICT Practice, Frost and Sullivan said "Over the last twelve months, HCL Services has created sustainable competitive differentiation in the market by making significant enhancements in its portfolio and automation tools that have received high customer appreciation. With enhanced focus on BFSI, Manufacturing, Healthcare, and ITeS sectors, the company has added clients outside its existing base. Also they have created a strong network of technology partners and have co–developed innovative practices to align themselves with the rapid changes in industry standards and requirements.”