Hosted Microsoft Dynamics CRM arrives in India

Mumbai: Microsoft announced the availability of hosted Microsoft Dynamics Customer Relationship Management (CRM) in India. This announcement is in line with its continued emphasis on innovation and customer value in the CRM space. Net4India is Microsoft's first partner in India for this initiative. The objective of this hosted CRM is to help businesses of all kinds-small, medium and large across all verticals to increase customer's loyalty and streamline customer relationship management in order to drive cost optimization. The latter is extremely critical in the current economic environment.

“With brand loyalty at the top of the executive agenda, companies seek increased visibility of market shifts, campaign effectiveness, buyer preferences and behavior. Microsoft Dynamics CRM allows them to do this, while also offering tremendous ease of use and cost effectiveness compared to other solutions in the market,” said Sushant Dwivedy, Director-Business Solutions, Microsoft India. “The hosted CRM solution now available through Net4India will offer exactly the same features with a high degree of flexibility and will help in balancing capital and operational expenses. With this customers will have 'power of choice'. They can choose between on-premise and hosted offerings.”

Microsoft Dynamics CRM comes across as a value-driven customer relationship management solution. The announcement aims to deliver the ability for organizations to optimize productivity, profitability, infrastructure and their budgets.

“While we see growing market demand for easy to use CRM solutions, customers continue to look for ways to drive more cost and operational efficiencies. Microsoft's hosted model for CRM addresses this very need, providing a familiar and easy to use computing environment that drives various efficiencies yet being highly affordable,”said Jasjit Sawhney, CEO, Net4India “We are happy to partner with Microsoft to bring hosted CRM to the Indian market and continuing to add to our bouquet of services,” he added.