IBM, Concerto tie up for contact center solutions

Concerto Software India, a subsidiary of Concerto Software Inc, and IBM India
have entered into an alliance to address and deliver solutions to customers in
the contact center market in India. Under the terms of the agreement, both
companies would explore opportunities to sell Concerto Software's solutions and
IBM's products and services to contact centers throughout India.

Concerto Software and IBM have formed this alliance to take advantage of the
benefits this can bring to the business response needs of the customers.

Concerto Software provides contact center solutions that help companies more
effectively manage customer interactions through voice, email, the Web and fax.
These solutions enable contact centers to adapt to changing business needs and
customer demands. IBM's offerings to the contact center market, includes CRM
services, network connectivity services, site services, IT infrastructure
services, IT process consulting, facilities management services and computing
infrastructure.

"Flexibility is the key to success in today's ever-changing business
landscape and Concerto Software's partnership with IBM brings companies the
resources they need to operate efficient, effective contact centers," said
Pramod Ratwani, vice president of Asia Pacific for Concerto Software. "Both
Concerto Software and IBM share a common dedication to helping businesses

provide premier customer service and have designed his alliance to better serve
the market in India as it grows," he added.

Ashish Kumar, Country Manager, IBM Global Services, IBM India Ltd said,
"The IBM India - Concerto Software alliance is another example of IBM's
commitment to go to market with partners who focus on specific industry
segments. The key objective is to provide partners with access to new customers
and revenue opportunities through IBM's marketing, sales, and

solutions resources. Concerto Software will promote IBM as a preferred solutions
and services provider on jointly led sales to new customers in the contact
center industry."

CYBER NEWS SERVICE

NEW DELHI