Interaction - Nishant Gupta, Director, Radiant Info Solutions

Radiant Info Solutions is an award winning partner of several major IT products. In this interaction, Nishant Gupta, Director & CEO, Radiant Info Solutions tells us about the laptop and UPS business in 2021.

How has the business graph been of laptops and UPS in 2021?

Nishant Gupta - Since the beginning of the pandemic, the market saw demand across price bands in the laptop category. However, with severe supply challenges from China the growth didn’t reach to its level and it would remain lower than the current demand in the country”.

The sudden surge in demand for laptops triggered by work from home (WFH) culture and online learning, has pushed up prices of new and refurbished laptops by 30-40%.

Fortunately, as the restrictions ease the supply, we have seen that the momentum is starting to jump and we feel that the same business graph will remain the same for the next couple of years.

As far as the UPS market is concerned, it keeps on growing with the Growing Demand from IT / ITeS and BFSI sectors coupled with the prevailing power deficit scenario in the country is driving the Indian UPS market.

How does it compare to 2020?

Nishant Gupta - Unfulfilled demand from the past year has carried forward into the first quarter and additional demand brought on by the pandemic has also continued to drive volume. However, the market continues to struggle with scarcity including, component shortages and logistics issues, each of which has contributed to an increase in average selling prices in both the domain ( PC, Laptops & Power)

What features of laptops and UPS were in greatest demand from customers?

Nishant Gupta - Nowadays, brands focus on providing convenience and offering greater flexibility. For instance, the brands offer multiple 2-in-1 convertible laptops, which is especially attractive for students and working professionals, particularly because they won’t have to spend money to purchase a tablet or an iPad. Also, a facility for video collaboration is in demand.

As far as UPS is concerned the customer is always looking for long battery backup in a compact size.

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