ITC Infotech ties up with FRHI Hotels & Resorts

ITC Infotech and a fully owned subsidiary of ITC announced that the company has deployed Helpdesk and Infrastructure Management services at FRHI Hotels & Resorts (FRHI) headquartered in Toronto, Canada. 

The company operates three distinct brands; Raffles Hotels & Resorts, Fairmont Hotels & Resorts, and Swissôtel Hotels, which together provide a distinctive portfolio of luxury and upper upscale hotels.

Vineet Gupta, executive VP and CIO, FRHI Hotels & Resorts said, "With a significant footprint globally, we required a highly technical and experienced partner to support our IT infrastructure and make our helpdesk processes more streamlined and efficient. ITC Infotech ensures faster turnaround for issues reported by end users. Technical challenges are well supported by ITC Infotech, enabling our team to focus solely on strategic business initiatives. We are pleased to be associated with ITC Infotech whose top management focus is helping the company grow."

ITC Infotech offers a 24x7 Internal Help Desk support, Guest Help Desk support and Monitoring Services for FRHI Hotels from a dedicated offshore delivery center. ITC Infotech's rich experience in the hospitality industry and the company's capability in providing multilingual support in languages such as English, French, Mandarin and Arabic, offers unmatched value for FRHI.

Commenting on the deployment, L N Balaji, president, North American Operations, ITC Infotech said, "We are happy to have partnered with one of the most prestigious hotel groups worldwide. Handling the helpdesk operations and monitoring infrastructure of a global hotel company that operates more than 105 properties, with over 40,000 users, is challenging and complex. Our deep understanding of the hospitality domain and proven capability in infrastructure management services makes us one of the leaders in this space. We are confident that FRHI Hotels & Resorts will benefit from this partnership and be able to realize significant value."