GALAX has built its reputation as an elite designer and manufacturer of many of the most popular OEM-branded graphics card products on the market today. Galax continues to lead in a high level of service to its customers over its rivals by offering direct replacement of a graphics card, SSD and Memory. Kaizen Infoserve is now the authorized service partner of GALAX with a strong network of 43 service centres across India providing RMA services. This is a giant step forward in RMA service and only from GALAX.
All GALAX products are built with high-quality components and have a minimal RMA rate. However, GALAX is willing to spend more on after-sales service which substantially speeds up the RMA process to customers and gains a competitive advantage. GALAX believes that the majority of consumers expect top-notch after-sales service and this alone can influence buying decisions.
Kaizen Infoserve supports RMA status updates, service centre information, RMA generation, product warranty verification, technical and compatibility related issues and other services the same day.
The three steps of GALAX fast-changing process:
1. To confirm whether the product is still under warranty period.
2. KAIZEN will review the request carefully, inspect the card for physical damage and make sure card is in its original state.
3. The replacement product will be provided directly to the customer.
The service shall commence on 1 of April 2018