Kingston has introduced a number of measures in last one year, to improve the quality of its customer service in India. The company now caters to more than 60 locations across the country and has introduced a Centralized Courier Support to further strengthen customer service in India. These modifications give Kingston better communication, faster response time, reaching more regions and extending its effective service to a much larger customer base.
With Accel Frontline as their National service partner, Kingston has local support spread across India including the metro cities, major trade hubs and even the tier II and tier III towns and cities. The Jamaican giant provides free technical support to let their customers understand the product better and satisfy queries efficiently. .
According to LC Chan, customer service director, Kingston Technology, APAC Region, “Kingston offers the best quality products at the best price and supports the customers with the best-in-class customer service. To show our confidence, we offer a lifetime warranty on memory modules and Flash cards and this has indeed become one of our strong USPs.” She further added, “We are educating our customers and channel partners to identify genuine Kingston products and its benefits.”
To help users identify genuine Kingston products, the company makes use of the ‘Phantom technology’ in which the product label reveals the letter “K”, the word “Kingston” or Kingston’s REX Head when viewed from different angles. Additionally, Kingston also uses the “Color shift technology” in which the colors on the product label or imprint will change from olive green to rose when held at different angle.