nGenera acquires Talisma

Mumbai

May 22, 2008

nGenera Corporation announced it has acquired Talisma Corp, a Bellevue,
Washington-based provider of customer interaction management (CIM) software
solutions. Financial terms of the deal were not disclosed.

“The future of innovation is customer co-creation-talking directly to
customers, listening to them and learning from them. We're taking content and
processes from customer interaction software and mashing that with Web 2.0
collaboration tools to help companies discover new product ideas inspired by
their own customers,” said Steve Papermaster, Chairman and CEO, nGenera.

Last month, nGenera launched its nGen customer product offering-a composite
of Web 2.0 collaboration tools and SaaS applications plus integrated advisory
programs. nGenera will incorporate the full Talisma CIM suite of applications as
a set of composite on-demand apps into the nGen customer offering, giving
current and future enterprise customers powerful, ways to interact with
customers, including new product co-creation and voice of the customer programs.

Talisma's complete feature set will be extended with nGenera's Web 2.0
collaboration tools-blogs, discussion threads, wikis, interest groups,
organizational structures like tag clouds, polling, Web monitoring and
analytics. These combined capabilities will power and enable companies to create
exceptional customer experiences and harvest new product ideas. nGen customer
's capabilities include-continuous sensing, collaborative innovation,
customer experience configuration, customer interaction management, and customer
experience reinforcement.