“A number of innovative technologies and techniques are emerging to support the fast-growing needs of enterprises and SMBs to transform the workplace” Anuj Gupta, CEO, Hitachi Systems Micro Clinic

In a candid interaction with DQ Channels, Anuj Gupta, CEO, Hitachi Systems Micro Clinic shared his perspective on the recent Remote Work trends, different challenges faced by partners, and their experiences with Dell Technologies.

What are the different trends you are seeing with regards to Remote Work trends across enterprises and SMBs in the recent months?

The remote workforce has become the new normal due to COVID-19 affecting our daily lives and the way we work. We are witnessing several innovative technologies and techniques emerging to support the fast-growing needs of enterprises and SMBs to transform the workplace. Cloud infrastructures are gaining popularity due to flexibility, easy implementation, and cost-effectiveness. Endpoint protection becomes a critical aspect from security stance as the dependency on work from home is increasing which puts the valuable data under risk from malicious email, social engineering campaigns, and manipulation of endpoint configuration. SMBs and enterprises are also inclining towards establishing a resilient BCP with the right set of technologies and risk mitigation programs through IT service providers to enhance their remote work scenarios efficiently.

What are the different challenges faced by partners and customers with regards to Remote Workforce Solutions?

The key challenges include:

• Coordinating complex projects across multiple functions or teams.
• Formulating the Work from Home policies across the organization.
• Ensuring transparent communication across all channels.

Coming to the industry verticals, not all sectors have been able to respond to the change equally. Which verticals according to you are adopting it faster?

We are seeing a rapid technology adoption in the Healthcare sector, the focus on usage of a data analytics platform to understand the healthcare functions while advancing healthcare solutions to control the spread of the virus. The popularity of teleconferencing to consult patients is also changing the future of the health industry.

The education industry is also witnessing an upward shift. Online education was limited to people who wanted to enhance their existing skillset. However, given the current scenario, the education industry is transforming by enabling online classes in schools and universities.

The banking industry historically has been experiencing the shift for a decade, the current pandemic has fast-tracked the implementation of technology to improve services for the customers, which includes speedy loan processing, informing customers through SMS, and encouraging the use of online transactions.

As a leading solutions provider, how is Hitachi Systems geared to address the growing adoption of Work from Home (WFH) challenges? 

The responsiveness of an organization towards ensuring business continuity during such disruptions helps to overcome the challenges of work from home. Our go-to-market strategy included the safety of all our team members. We instituted work from home policies even before the mandate was announced by the government. Our in-house IPs have helped our customers to effectively manage their infrastructure, initiate automation, remote monitoring, patch management, software deployment, asset management and IT compliance. We are developing our policies, systems, and processes, to optimize them to better serve our customers when the business returns to normal.

Employee experience and productivity are becoming extremely important while enabling Remote Work solutions. Therefore, RWS is not about just devices but the entire ecosystem like Displays and right peripherals too. What is your take on it?

Remote work solutions are not a new norm; however, with the spread of pandemic it has become a necessity for all organizations. The objective while implementing such solutions not only lies in enabling your employees with technologies like devices, security, connectivity but also having policies, clear communication, and feedback. We must realize that this growing trend is here to stay, and we must embrace ourselves for creating a uniform experience and productivity, which employees can accomplish during WFH, just an easy plug-in from wherever they are.

As a leading player in IT Services and Solution in the country, can you share your experience of working with Dell Technologies? How is Dell Technologies helping you address the new customer challenges with regards to Remote Workforce Solutions?

Dell Technologies brings a unique mix of technologies from storage, server, hyper-convergence to workplace transformation. Each of the solutions adapts to the digital ecosystems of our customers and supports them on their business goals. While most of our customers initially struggled with implementing remote work solutions, however we leveraged our strategic partnership with Dell Technologies, to take a step ahead of delivering a seamless collaboration, maximizing workflow, and productivity for our customers. Dell Technologies’ solutions ensure the business continuity of our customers' key operations, supporting them through highly available, scalable, and cost-efficient infrastructure.