The most popular and useful tool used by Net surfers today seems to be
available to the highest bidder. Ever since the dot com business model crashed
and Internet advertising budgets were slashed by big companies, pressure has
been building up on search engines to sell top placements in their search
results.
It was unimaginable just about a year ago that companies could buy their
search engine placements. You typed in a key phrase like ‘Indira Gandhi’ and
a list of sites carrying information about Indira Gandhi turned up in search
results.
Now search results can be fixed by paying search engines. The publisher of a
book on Indira Gandhi can pay search engines to put his entry at the top of the
search results. This may not essentially be marked as a sponsored link or an
advertisement.
But it could masquerade as a genuine top listing in search
results.
The power of advertising
Advertisers’ bargaining power have increased in proportion to the decline
in the sustaining power of search engines and other dot coms, helping them grab
top positions.
Today most search engines present paid listings at the top of their search
result pages in a format very similar to that of regular listings. They even let
the position of an advertiser’s listing be dictated by the payments.
You can even buy popular keywords like ‘Aamir Khan’ and the top matches
in the search results for ‘Aamir Khan’ can be links to your company’s home
page. To avoid any ethical and legal problems, all you need to do is put an
Aamir Khan photo on your home page under any silly pretext such as a
congratulatory message for Oscar nomination!
It’s not difficult for India’s Congress Party to buy search keywords like
Atal Behari Vajpayee, Lal Krishna Advani and covertly insert links to the
Congress Party’s web sites through search engine listings, in response to
these and other similar keywords.
Top companies are offering as high as 10 cents to one dollar for each click
for paid listings on a search engine. This is called a pay-per-click policy and
works in favor of advertisers because what they pay is proportional to the
performance they get out of that link in the listing.
Search outsourced too
Top matches to your search terms can often be the same, on many search
engines like Microsoft Network, Yahoo, America Online or Lycos. That’s because
these top four networks do not operate their own search engines; they employ
services of other search engine companies like Google, Inktomi etc. Many have
been using paid search listings from a company called Overture Services Inc,
which provides the paid listings for different search engines.
Overture is nothing but a successful Internet Ad network. It reported $288
million business last year and announced a healthy profit. Overture has to pay
the search engines to get their advertisers’ listings top placements on the
search results of popular search engines.
Most search engines still attempt to separate their paid listings from their
unbiased search results with different labels, which can, of course be confusing
or even deceptive. Some call their paid links ‘sponsored sites’, some call
them ‘sponsored links’. Some label them ambiguously as ‘partner search
results’. Others don’t even hint that their paid results are paid results,
presenting them under the misleading label ‘search results’.
No money, no go
The most popular search site, Yahoo, has stopped accepting free submissions
to the commercial portion of its directory. Sites that want to be entered into
the ‘Shopping and Services’ or ‘Business to Business’ categories of the
Web directory must now use Yahoo’s $199 ‘Business Express’ service. There
will still be a free submission option for listings in other areas of the
Yahoo.com site or to commercial sections of Yahoo!’s non-US editions.
Commercial sites will soon find it very difficult to get listed without
spending dollars. Even earlier, it was hard to get listed for anyone in Yahoo!.
Now with the new rules of the search engine placement game changing fast, one
may have to probably stop thinking about getting a good placement on Yahoo
totally!
Complain to no avail
Consumer watchdog organizations have promptly complained to the Federal
Trade Commission in the US against this kind of deceptive advertising. But the
case has yet to produce a public response from the FTC. Though the paid listings
may seem to be a temporary response of search engines to get over the
difficulties posed by recession, one never knows how soon they may get converted
to a permanent feature.
Like Yellow Pages, the search engines may soon evolve to be a listing of
commercial subjects. But people at Google, Internet’s top-rated search engine
disagree with this pessimism. Google is trying to sell its own paid listings,
separately, along with regular unbiased search results. It also is trying to
make sure that deceptive paid listings do not appear as a part of a genuine
search results listing.
Users don’t come to search engines for advertising, they come there for
unbiased search results. But the trend towards paid placement may turn out to be
a necessary evil as search engines try to strike a balance between the needs of
free services to users and commercial services.
In the long run, those search engines presenting the most relevant search
results listings and labeling them honestly will remain popular with users. Or,
as the e-mail services like usa.net have done, search engines may one day start
a paid search service sans advertisements, for which users may have to shell out
precious dollars!