Pitney Bowes Group 1 Software intros EngageOne

Pitney Bowes Group 1 Software introduced EngageOne Interactive Communications, a new solution that expands the capabilities of the Company's Customer Communications Management (CCM) Suite. EngageOne Interactive enables business users to easily create, deliver, and manage real-time personalized, interactive customer communications, such as correspondence, new business applications and negotiated documents, across the enterprise.

EngageOne Interactive offers an efficient and effective means to replace costly and hard to maintain legacy correspondence applications. Business users gain complete control of content and design of interactive documents, creating pre-defined templates. Template management, version control and workflow approval, along with metrics and analytics, ensure the quality of every document before it is delivered to the customer. Front-office users can quickly and easily find the right template and tailor the communication to the specific needs of the customer interaction.
EngageOne Interactive is the first offering from Pitney Bowes Group 1 Software's new EngageOne service-oriented architecture (SOA) framework. The solution is engineered to ease deployment and integration with a variety of business applications, including Pitney Bowes Group 1 Software's data capture, data cleansing, mail efficiency, document composition, document archive and content management services for a true end-to-end content solution.

"Organizations are focused on improving every aspect of the customer experience-from delivering high-volume, multi-channel, personalized transactional documents to on-demand and real-time interactive communications, requiring a personal human touch," said Kemal Carr, President, Madison Advisors. "Pitney Bowes Group 1 Software's EngageOne Interactive solution provides organizations with a web-based editing environment that empowers front-office users with the necessary flexibility and control to create relevant, high-quality communications, quickly and efficiently. This helps reduce the IT costs associated with document creation and provides opportunities for postal savings by delivering communications through preferred channels," added Carr.

“Today's enterprises require faster, more intelligent personal interaction that enables them to differentiate the customer experience, improve customer loyalty and increase marketshare,” said Lisa Sutrick, EngageOne Interactive Product Manager, Pitney Bowes Group 1 Software. “EngageOne Interactive ensures a highly productive, accurate, personal interaction each and every time. With the ability to respond more quickly to market, competitive or customer conditions, organizations can ensure that customer communications help build the brand and drive additional revenues.”
EngageOne Interactive will be available in mid-November 2008.