Sun Microsystems Inc and Mitel Networks Corporation have entered into a
global OEM agreement that will help drive the use of converged voice and data
applications in multi-tenant environments. Mitel's unified communications call
control software will be integrated into Sun Microsystems servers for enterprise
and carrier-hosted and customer-premise environments.
Sun and Mitel have also created a unified solution offering with Mitel's
contact center software on Sun Ray ultra-thin client hardware. The
multi-instance call server (MICS) allows as many as 200 compartÂmentalized
instances of the Mitel 3300 IP Communications Platform (IPC) call control
software to run simultaneously within Sun Fire X4200 and X4600 servers.
The MICS allows multiple businesses, departments and offices to share the
same server, but use a specific version of call control software and use the
features and functions that meet their particular needs. For example, tenanted
on the same server, one customer can run version 8.0 of Mitel Call Control with
Mitel Customer Interaction Solutions applications, while a second customer can
run version 7.1 of Mitel Call Control with Mitel Your Assistant(TM) and Mitel
Mobile Extension unified communications applications.
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“Customers are looking for applications that enable people to work smarter,
faster, better and more collaboratively to drive business performance
improveÂments,” said Stephen Beamish, VP-Business Development and Strategic
Alliances, Mitel. “By working with Sun, we have been able to introduce unique
new solutions that allow businesses to upgrade at their own pace to protect
their existing infrasÂtructure investments,” he said.
Peter Ewens, VP-OEM Group, Sun Microsystems Inc commented, “Through Sun's
integrated services, Mitel is now in a position to source the entire solution
package for the end-customer. This presents a great professional service
opportunity for systems integration partners to configure and install the
solution package.”
Sun and Mitel have also announced the planned integration of the Sun Ray IP
Phone Bundle. This solution allows for a single hot desk sign-on for both the
Sun Ray ultra-thin client terminal and the Mitel IP phone. The Mitel stand,
portable to any Mitel set, has a Java Card technology slot to allow for Sun Ray
and Mitel IP phone hot desking.
The companies are also collaborating to deliver the Sun Ray VoIP solution
whereby the Mitel Contact Center application will reside on the server, allowing
contact center agents to securely hot desk into the phone at any available
terminal using their personal profile Java Card. The Sun Ray VoIP application
can be easily adapted to other vertical markets, including healthcare. As
doctors conduct their rounds, the accessibility offered by the hot desk feature
ensures they can be quickly and easily reached on the phone in any room, in case
of emergency.
Sun and Mitel partners will source the entire solution package (Sun Fire
servers, Sun software, the Solaris 10 Operating System, and Mitel software) and
deliver to the end-customer as a starter kit. All software application /
telephony licenses will be acquired by channels through standard practices from
Mitel and from the Sun Customer Ready Program that will activate the solution.
Product will be generally available in the fourth quarter 2007.