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Sun, Mitel sign new global OEM deal

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DQC News Bureau
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Sun Microsystems Inc and Mitel Networks Corporation have entered into a

global OEM agreement that will help drive the use of converged voice and data

applications in multi-tenant environments. Mitel's unified communications call

control software will be integrated into Sun Microsystems servers for enterprise

and carrier-hosted and customer-premise environments.

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Sun and Mitel have also created a unified solution offering with Mitel's

contact center software on Sun Ray ultra-thin client hardware. The

multi-instance call server (MICS) allows as many as 200 compart­mentalized

instances of the Mitel 3300 IP Communications Platform (IPC) call control

software to run simultaneously within Sun Fire X4200 and X4600 servers.

The MICS allows multiple businesses, departments and offices to share the

same server, but use a specific version of call control software and use the

features and functions that meet their particular needs. For example, tenanted

on the same server, one customer can run version 8.0 of Mitel Call Control with

Mitel Customer Interaction Solutions applications, while a second customer can

run version 7.1 of Mitel Call Control with Mitel Your Assistant(TM) and Mitel

Mobile Extension unified communications applications.

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“Customers are looking for applications that enable people to work smarter,

faster, better and more collaboratively to drive business performance

improve­ments,” said Stephen Beamish, VP-Business Development and Strategic

Alliances, Mitel. “By working with Sun, we have been able to introduce unique

new solutions that allow businesses to upgrade at their own pace to protect

their existing infras­tructure investments,” he said.

Peter Ewens, VP-OEM Group, Sun Microsystems Inc commented, “Through Sun's

integrated services, Mitel is now in a position to source the entire solution

package for the end-customer. This presents a great professional service

opportunity for systems integration partners to configure and install the

solution package.”

Sun and Mitel have also announced the planned integration of the Sun Ray IP

Phone Bundle. This solution allows for a single hot desk sign-on for both the

Sun Ray ultra-thin client terminal and the Mitel IP phone. The Mitel stand,

portable to any Mitel set, has a Java Card technology slot to allow for Sun Ray

and Mitel IP phone hot desking.

The companies are also collaborating to deliver the Sun Ray VoIP solution

whereby the Mitel Contact Center application will reside on the server, allowing

contact center agents to securely hot desk into the phone at any available

terminal using their personal profile Java Card. The Sun Ray VoIP application

can be easily adapted to other vertical markets, including healthcare. As

doctors conduct their rounds, the accessibility offered by the hot desk feature

ensures they can be quickly and easily reached on the phone in any room, in case

of emergency.

Sun and Mitel partners will source the entire solution package (Sun Fire

servers, Sun software, the Solaris 10 Operating System, and Mitel software) and

deliver to the end-customer as a starter kit. All software application /

telephony licenses will be acquired by channels through standard practices from

Mitel and from the Sun Customer Ready Program that will activate the solution.

Product will be generally available in the fourth quarter 2007.

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